CHANGE OF MIND & SIZING RETURNS
If you change your mind or need a different size, contact Black Ram within 14 days of receiving your order.
After telling us you want to return an eligible item, please send it back within the following 14 days. Items should be unworn other than for trying on, unwashed, undamaged and returned in their original condition with any supplied tags still attached.
Please contact us before sending anything back. We will provide the correct return instructions and return address.
RETURN POSTAGE
For change-of-mind or sizing returns, the customer is responsible for return postage. We recommend using a tracked service and keeping proof of postage.
FAULTY, DAMAGED, MISPRINTED OR INCORRECT ITEMS
If your item arrives damaged, faulty, misprinted or different from what you ordered, contact us as soon as possible with your order number. We may ask for clear photos of the item and packaging so we can resolve the issue with our fulfilment partner.
Where the item is confirmed to be faulty, damaged, misprinted or incorrect, we will arrange an appropriate replacement, refund or other remedy. You will not be expected to pay return postage where a return is required.
REFUNDS
Once an eligible return has been received and checked, the refund will be issued to the original payment method. When UK consumer law requires it, cancellation of an entire order will also include the cost of the least expensive standard delivery option originally offered.
EXCHANGES
Because Black Ram products are made to order, the quickest way to change size is usually to return the original eligible item and place a new order for the size you need. Contact us first and we will guide you through the process.
MADE TO ORDER
Our standard Black Ram designs are made to order, but this does not remove any cancellation or return rights that apply under consumer law. Any future item genuinely personalised or made to an individual specification may be treated differently where permitted by law.
YOUR RIGHTS
Nothing on this page limits your statutory consumer rights. Customers outside the UK may also have additional rights under the laws that apply where they live.